Reopening & FAQ's - Victoria Leisure

REOPENING GUIDE

Operational changes to be aware of

A) Upon entry, all members will be asked to stand in front of a contactless temperature check and hand sanitiser kiosk. Anyone displaying symptoms should return home and seek medical guidance in order to protect Victoria members, staff and their families.

B) We will be asking all members to use their membership card to enter the gym. This allows us to count how many people are in the building. If you have lost your membership card, we encourage you to call us immediately and we will print one out for you.

C) Fitness classes recommenced Monday 27th July with increased changeover times. For Yoga & Pilates, attending members will have to bring their own mats as we cannot use club mats. Book Online

D) We will have poolside showers available and our famous individual cubicles plus 2 poolside family changing cubicles taking 4 family persons comfortably. Our main changing rooms can only be used for lockers.

E) Swimmers are encouraged to arrive as swim-ready as possible under their arrival garments.

F) Due to restrictions, the cafe serving bar will remain closed until further notice, but self serve Hot drinks and new seating is available.

G) No guests or day passes will be allowed initially, only club members.

H) A one way system will be implemented to avoid crossing within tight areas. The Reception Main Door will be used for entry and the Fire Exit door at Reception will be used for exit. Once you have swiped your card and gone through, you aren’t able to go through the same door to speak to reception. We ask that you leave through the exit door and enter the Main Reception door. No crossing will be allowed on the stairs; we politely ask members to wait for the other person to finish using the stairs before going down or up.

I) Initially, the booking system allows for 45 minute slots for use of the Swimming Pools & Gyms. There is a 15 minute break in-between these slots to allow time for sanitising and exiting. Book Online

J) Every other cardio machine and selected equipment will be out of use to maintain a social distance.

K) Our classes will be running at a reduced capacity. There will be markings on the studio floor/spin bikes to create space for each member.

L) We have always prioritised our member’s health and safety with our cleaning procedures, however, we have increased our cleaning schedule to help reduce the risk of transmission.

M) In each section of the gym, we have ‘Hygiene Stations’ set up for our members to wipe down equipment before and after use and hand sanitiser.

N) Prior to opening on Saturday, Victoria Leisure has had a deep clean and Health & Safety Risk Assessments.

O) Please be aware that as before, all classes are still subject to postponement or cancellation if they are under-booked or for example, the club suffers a staff absence at short notice. We will endeavour to keep as many of the classes from pre-lockdown up and running as they were and at similar times. But if for any reason we need to take precautionary measures to control the occupancy level of the club in adherence with Government guidelines, we will not hesitate to cancel a class to keep members and staff safe.
FAQ's
Answers to commonly asked questions.

Are the opening hours changing?
We are keeping our opening hours the same.
This is 06:15am-10:00pm Monday to Friday. 08:00am – 06:00pm Saturday & Sunday.
Has the class timetable changed?
We have changed the class times to allow a 15 minute cleaning break in-between classes. Please look at our new class timetable available on our website here.
When can I start booking classes, swim & gym, and how far in advance?
The booking system is available NOW. You will need to register on your first access, for booking classes, gym and swimming pools. You will need to proceed past the usual Cookies page, and if you want to opt-out of non-necessary cookies, press their link 'viewing our privacy policy' then scroll down and disable. They are available to book 1 week in advance. Online Booking Here.
How many classes can I book per day?
Initially, we are limiting members to one class per day to allow all members the chance to participate.
Will the Squash Court be available to book?
Yes, following Squash England guidance single person practice will be allowed. 2 people can book for squash if they are from the same household and 2 people can play sides where players stay on one side of the court. NB bookings only by phone at present.
Can I use the Sauna and Steam Room? What about the hydrotherapy jets?
In this initial re-opening period, Saunas and Steam rooms remain closed as directed to the sector. We have now received confirmation that the Hydrotherapy Spa can be used by 2 people maximum at a time.
How will I get credited for continuing to pay through the closure?
For those fabulous members, who were in a position to continue with their payments during the enforced closure, we thank you all. Please contact reception by phone 01704 541220 or ideally if you can, please email victorialeisure@hotmail.co.uk SUBJECT:- CLOSURE CREDIT so we have an actionable record trail of your option choice. Lisa, Eddie or Tina are handling the details, and choice of how you are reimbursed.
Can I bring a towel to the gym?
We have been directed that you don’t bring a towel to the gym. This is to help the prevention of cross-contamination. We have provided gym wipes to use for equipment and your comfort.
Will the sunbed be in use?
Yes, our sunbed will be available to use. We have a ‘Hygiene Station’ placed in the room and members will be required to sanitize before and after the session.
What capacity is there in the pools?
Our booking system allows for a total of 24 when no aqua classes are in place. Guides are 8 for the adult pool, 10 for the Family pool and 6 for the Learner./plash pool.
Should I wear a mask in the gym?
You do not need to wear a mask in our gyms, but you are welcome to if you feel more comfortable in doing so.
Should I wear gloves in the gym?
UK Active strongly advises against wearing gloves to the gym. Gloves can easily transfer virus’ to multiple surfaces. Washing your hands and using hand sanitiser before and during training is more effective.
Will I still be able to buy water, protein shakes and snacks?
Yes, even though we won’t be serving hot food, our vending machines and coffee machine is still available. You will be able to buy protein shakes and snacks at reception.

Victoria Leisure Club Terms & Conditions

1. Membership
1.1. Your membership will begin on the day you join.
1.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment.
1.3. Your membership is personal to you. You cannot transfer it to another person.
1.4. If Victoria Leisure Club or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.
2. Fees
2.1. You must pay a monthly membership which will be determined by your chosen membership package.
2.2. Monthly instalments will be due on either the 1st, 8th, 15th or 25th of each calendar month or the next available working day by Direct Debit.
2.3. We may change the amount of your monthly payments. If we do we will write to you at the address you have given us 14 days before the changes take place.
2.4. Monthly fees are payable even if you do not use the centre.
2.5. Any specified Joining or Admin' fees are separate e.g. A single payment 12 months membership is 'the membership only' upfront. Monthly payment deals are also 'the membership only'.
3. Cancelling Your Membership
3.1. Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days’ notice in writing to Victoria Leisure, Monthly direct debit payments will continue after the initial contract period until cancelled by giving 30 days’ notice
4. Centre Rules.
4.1. You must comply with the centre rules/etiquette which forms part of this agreement.
4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the centre.
5. Changing the Agreement.
5.1. We can change the agreement at any time. We will give you 14 days’ notice of this change in writing at the address you have
given us.
6. Facilities
6.1. You are entitled to use the facilities available for your category of membership package.
6.2. You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time.
6.3. Before using any exercise equipment you must read and sign the Health Commitment Statement/Pre Activity Questionnaire
and have a supervised induction session. We can refuse access to the centres facilities if we consider your health maybe adversely affected by the use of such facilities.
6.4. Centre’s may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices
will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.
6.5. We may change the centres opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities.
6.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances we will use our best endeavours to:
6.6.1. Give as much notice as is reasonably practicable by displaying notices in the centre.
6.6.2. Arrange for alternative facilities during a period of closure.
6.7. Your membership does not give you priority over other users or guarantee the availability of facilities.
6.8. Victoria Leisure Club management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions.
6.9. Promotions do not apply to existing members.
7. Membership Cards.
7.1. You must submit your membership card at respective reception points when accessing facilities; otherwise we will charge you the standard casual rate.
7.2. All members must have their photograph taken for identification purposes; this will be stored on Victoria Leisure Club database. This information will solely be used by Victoria Leisure Club and will not be released to any third parties.
7.3. If you lose your membership card/wellness key we will charge a fee to replace it.
8. Students.
8.1. If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf.
8.2. When you reach 18 your junior membership will end and you will automatically and immediately become a full adult member and sign a copy of this agreement.

REOPENING GUIDE

FAQ's

Answers to commonly asked questions.

Are the opening hours changing?

Has the class timetable changed?

When can I start booking classes, swim & gym, and how far in advance?

How many classes can I book per day?

Will the Squash Court be available to book?

Can I use the Sauna and Steam Room? What about the hydrotherapy jets?

How will I get credited for continuing to pay through the closure?

Can I bring a towel to the gym?

Will the sunbed be in use?

What capacity is there in the pools?

Should I wear a mask in the gym?

Should I wear gloves in the gym?

Will I still be able to buy water, protein shakes and snacks?