Useful answers to some frequently asked questions!
1. Can non-members use the facilities or can I bring a guest?
To use our facilities we require a pre-book and pre-pay for your session. To do so please phone our reception on 01704 541220.
Prices per person Day pass:-Adult £15.00. Day Child £10.00 (3 -15 years) Day Infant £5.00 (up to 2years)
Subject to availability & not refundable for non-attendance.
Guests of Members:- Accompanying an existing member does not require prebooking. The same fees as above are payable at reception.
2.Children - can they come with me if they are not members?
Yes, there are 2 ways to do this. You can either bring children/juniors as guests to use the swimming facilities (see above)
Infants & Children that are 0-10 years
You can add them to your membership at a cost of £10 per month, or a one-off month at £15.
Juniors that are 11-15 years
You can add them to your membership at a cost of £20 per month, or a one-off month at £25.
***Have a look at our Family membership offers to see if these would be more suitable for your family needs.***
They may use the Learner & Family Pool facilities without time restrictions but must have a competent adult swimmer in the water with them.
They cannot use the Adult pool, Sauna, Steam Room or Heated beds at any time.
Gym use is not permitted for anyone under 16 years who is not a club member at any time (see gym use below)
3. How do I join?
Joining is easy. You can secure an offer and sign up online. https://www.victorialeisure.com/singlepaymentoffers - If you want to join by Direct Debit you can do this online also, or at reception and all we need is your account number and sort code and your first payment. If you are taking up single payment deals, we just require your payment online or at reception. Joining takes minutes and you can use the facilities with immediate effect.
4. When can children use the gym?
Children from 11 years old who are club members can use the Family Gym as long as they have an Induction with a member of staff first. Once the Induction has been done, the Junior member will be shown how to use the equipment safely, there is no time restriction on using this area of the gym.
Only children over 13 years can use the Main Gym facilities and this is restricted to Saturdays & Sundays only.
Anyone under 16 years who is not a club member cannot use the gym facilities at any time.
Children under 16 years can only use cardio equipment (no weights) when in the gym. This will be fully explained in the compulsory Junior Induction session.
Children under 11 years cannot use the gym facilities at any time.
Over 16 years are either full or student members and can, therefore, use any facilities at any time.
5. Is a Wellness/Fitness Induction session compulsory as it is at other gyms?
We do recommend that you have a completely free of charge ‘Health & Wellbeing’ session with one of our fully qualified members of staff but this is not compulsory. During this free session, the instructor will go through a medical questionnaire, check your blood pressure to ensure it’s safe to exercise & show you how to... or re-cap, on using the equipment safely & effectively. They will also give advice on which other club facilities would suit you to make your experience as enjoyable & beneficial as possible for you.
If you decide you don’t want this we require you to sign a disclaimer to say you will be exercising at your own risk.
There is no additional charge for H&W sessions with the gym staff and they can be booked through reception at a time to suit you, with free follow-up sessions to aid your progress!
6. Does Victoria Leisure offer swimming lessons?
For details regarding children’s swimming lessons please contact either Fiona on 07749 966547, or Charlotte on 07521 937554 call them directly to inquire about availability.
7. Can children swim without an adult present?
Children under 14 years must be supervised by a competent adult swimmer at all times in the swimming area; there are no restrictions on what times they can swim.
8. Do you offer personal training at Victoria Leisure?
We do offer personal training to current club members with qualified Personal Trainers. For more information/fee details on this, please contact directly. Matty Powell 07863 545688 or Susan Donnelly on 07815 509446 and e.mail email@example.com
9. Can I freeze/cancel my membership?
If you pay upfront for your membership you may ‘freeze’ your membership for a minimum of 1 month to a maximum of 6 months within a twelve-month period. All-time owing will be added on to the end of your membership period.
You need to inform reception IN ADVANCE that you wish to ‘freeze’ your membership.
If you pay Direct Debit for your membership you can freeze your membership by giving 10 days written notice. Your membership must be on hold for a minimum of 2 months and there will be a £5 monthly charge payable by direct debit. A freeze period can be requested by emailing us at firstname.lastname@example.org
All membership cancellations need to be put in writing by emailing us email@example.com – if you pay monthly by direct debit then 30 days written notice is required as per the signed agreement, completed on joining.
A freeze or cancellation request by email will be replied to & confirmed by us within two working days of receipt.
Refunds on membership will not be given due to non-use. If you find you can no longer use a membership you have paid for you may transfer the time to another person by putting the new members' details in writing and forwarding them to us to update our system & allow them access.
Victoria Leisure Club Terms & Conditions
SEE 9.2 on selected promotions '50% now / 50% later' when featured.
1.1. Your membership will begin on the day you join.
1.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment.
1.3. Your membership is personal to you. You cannot transfer it to another person.
1.4. If Victoria Leisure Club or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.
2.1. You must pay a monthly membership which will be determined by your chosen membership package.
2.2. Monthly instalments will be due on either the 1st, 8th, 15th or 25th of each calendar month or the next available working day by Direct Debit.
2.3. We may change the amount of your monthly payments. If we do we will write to you at the address you have given us 14 days before the changes take place.
2.4. Monthly fees are payable even if you do not use the centre.
2.5. Any specified Joining or Admin' fees are separate e.g. A single payment 12 months membership is 'the membership only' upfront. Monthly payment deals are also 'the membership only'.
2.6 We do not offer refunds on membership fees paid either by direct debit or upfront.
2.7 'Non-usage of membership does not constitute reason for any fees paid, either by single payment upfront or by direct debit being refunded'
3. Cancelling Your Membership
3.1. Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days’ notice in writing to Victoria Leisure, Monthly direct debit payments will continue after the initial contract period until cancelled by giving 30 days’ notice
4. Centre Rules.
4.1. You must comply with the centre rules/etiquette which forms part of this agreement.
4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the centre.
5. Changing the Agreement.
5.1. We can change the agreement at any time. We will give you 14 days’ notice of this change in writing at the address you have
6.1. You are entitled to use the facilities available for your category of membership package.
6.2. You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time.
6.3. Before using any exercise equipment you must read and sign the Health Commitment Statement/Pre Activity Questionnaire
and have a supervised induction session. We can refuse access to the centres facilities if we consider your health maybe adversely affected by the use of such facilities.
6.4. Centre’s may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices
will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.
6.5. We may change the centres opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities.
6.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances, we will use our best endeavours to:
6.6.1. Give as much notice as is reasonably practicable by displaying notices in the centre.
6.6.2. Arrange for alternative facilities during a period of closure.
6.7. Your membership does not give you priority over other users or guarantee the availability of facilities.
6.8. Victoria Leisure Club management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions.
6.9. Promotions do not apply to existing members.
7. Membership Cards.
7.1. You must submit your membership card at respective reception points when accessing facilities; otherwise, we will charge you the standard casual rate.
7.2. All members must have their photograph taken for identification purposes; this will be stored on the Victoria Leisure Club database. This information will solely be used by Victoria Leisure Club and will not be released to any third parties.
7.3. If you lose your membership card/wellness key we will charge a fee to replace it.
8.1. If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf.
8.2. When you reach 18 your junior membership will end and you will automatically and immediately become a full adult member and sign a copy of this agreement.
9.0 Promotions/Gift cards, vouchers or passes.
9.1 Gift Vouchers/passes/cards can become obsolete by not being used in a timely period from issue as club management may define.
9.2 The March 2022 promotion 50 : 50 means, 50% paid in March (whilst stocks available), and 50% no later than July 12th 2022 on 12 month one payment deals. Failure to make the 2nd 50% payment automatically voids the membership at that point, including anytime previously paid for in advance by the first payment.
Previously, October 2021 promotion 50 : 50 means, 50% paid October, and 50% no later than February 12th 2022 on 12 month one payment deals. Failure to make the 2nd 50% payment automatically voids the membership at that point, including anytime previously paid for in advance by the first payment.
Member Rewards programme.
a. All stars and subsequent rewards can only be dispensed to the introducer if the membership product value has been received by Victoria Leisure, so ideally as the best value deals are ‘single payment’ memberships, we can credit these almost immediately. Direct Debit monthly payments can only be claimed when 12 months have been collected, but will be attributed to you at time of sign up.
b. A membership claimed for a Stars Rewards level, cannot be claimed on again. E.G. if any membership is repeated or converted into a larger membership. Therefore if 1 month, 3 months or 6 months is claimed, and the new members go on to buy a further term or longer term, this cannot be counted.
c. It is the responsibility of the introducer to ensure that reception has logged the ‘new membership names and product value’ against their name and membership number, and must be done no later than 4 weeks after they have commenced their membership. NB Victoria Leisure under Data protection will not divulge any new members specific spend value, but can confirm at any time what Star level bracket you are within, and what spend value will take you into the next bracket.
d. Rewards are subject to availability, and The Promoter ‘Victoria Leisure Club (Saltarch Trading Ltd) Terms and Conditions at its discretion.
e. The Promoter can amend the programme and mechanism should it feel necessary to do so, and in such an instance would write to all participants.
f. No cash values are included in this programme. Rewards and Gifts are as tangible goods, or credit on future spend of the introducing members next renewal at the specified credit value or less. The credit value cannot be used beyond 12 months of the reward claim, and would be lost.
g. Your Stars accrued will be reduced, or depleted in full when a Reward level is claimed.
h. The programme can be changed, altered or withdrawn by the promoter, with no obligation to reimburse part of full value of the previous scheme.
i. Unless you specify to us, we may recognise you internally at the club for promotional purposes for other members by newsletter or similar, as a successful ‘introducer’ of new members with our programme.
j. Rewards will be attributed only to the member who made the earliest referral registration of a named person(s).
K. We request that you get the permission of the person(s) you are referring to us so we may contact them regarding tours of the facilities if needed.
Summary:- By registering for Friend & Family Introductions, you have automatically acknowledged these terms and conditions and guidelines.
Why we're fit to look after your data at Victoria Leisure
Victoria Leisure is committed to protecting the privacy of data we maintain internally and solely for the purpose of identifying and improving our offering for valued members by logging all pre-requisite personal information for running a health and fitness facility.
In preparation for 25 May 2018, when the EU's General Data Protection Regulation (GDPR) will be enforced, we would like to verify that you're happy to continue receiving contact from us, whether this be via telephone, letters, emails and even SMS text messages.
By giving your consent and providing your email address at the point of registration, you will continue to receive helpful club updates, membership promotions and event information.
If you decide that you don't want to receive any marketing content from Victoria any longer, please note that we may still be required to send you important emails in connection with your membership account and billing.
Your right to be left in peace...
We firmly respect your right to opt out of future communications from as Victoria Leisure.
So, if even as an existing member you would like your personal contact removed and would like to opt out from hearing from us, simply go to our contact form and leave us a quick message stating "No thanks" and we will deprecate any contact details you request from any outbound marketing and club updates.