FAQ's

Non Members:-

To use our facilities we require a pre-book and pre-pay for your session. To do so please phone our reception on 01704 541220. Non-members under 16, must be accompanied in the pool by an adult.

Guests of Members:- Accompanying an existing member does not require pre-booking. The same fees as below are payable at reception. Guests can only be signed in by an adult 16+.

How we price our Day Passes and we can refund back:-

1. No time limit, and no 'excluded' access times

Our Day Passes are not for a limited time session, and are for your relaxation and enjoyment.

2. We are not a Public Baths (no Govt' subsidies)

We are an independent members club with monthly, or upfront payments.

3. Comfortable & varied changing + showering options

Wider and more flexible than public baths, and surpasses our nearest competitors for choice of options.

4. We have a limit each week for the number of passes

We need to manage a comfortable environment for our members across the week. The pass can be refunded should you join, at the time of your initial payment. (keep your receipt for this)

Adult £15.00. Day Children £10.00 (Baby/Infant > 15 years)

Subject to availability & not refundable for non-attendance. You can take your time on your visit, and enjoy various changing room and shower options, including family changing rooms and the full use of our Hot Spa facilities for 16 year old + (Steam room/Sauna/Hydro Spa/Heated Beds). Guests and members bring their own swimwear towels and washing gels. We request Gym and Squash court footwear, to be different to those that have been worn to arrive to the club.

Please note we have a full shower policy for members and day guests, each time you enter the pools.

Yes, there are 2 ways to do this. You can either bring children under 15yrs as guests to use the swimming facilities (see above)

OR

Infants & Children that are 0-15 years

Can be added to your membership @ £15 per child per month on Direct Debit, or £25 for a one off month.

Family membership offers can be 'built' to suit the number of children either on the website, 1, 3, 6, or 12 months or via reception for a special price on application on larger families.

They may use the Learner & Family Pool facilities without time restrictions but must have a competent adult swimmer in the water with them.

They cannot use the Adult pool, Sauna, Steam Room or Heated beds at any time.

Gym use is not permitted for anyone under 16 years who is not a club member at any time (see gym use below)

Children from 11 years old who are club members can use the Family Gym as long as they have an Induction with a member of staff first. Once the Induction has been done, the Junior member will be shown how to use the equipment safely, there is no time restriction on using this area of the gym.

• Anyone under 16 years who is not a club member cannot use the gym facilities at any time.​
• Children under 16 years can only use cardio equipment (no weights) when in the gym. This will be fully explained in the compulsory Junior Induction session for the Family Gym (11-15yrs)
• Children under 11 years cannot use any gym facilities at any time.
• Over 16 years are either full or student members and can, therefore, use any facilities at any time.

• If you pay upfront for your membership you may ‘freeze’ your membership for a minimum of 1 month to a maximum of 6 months within a twelve-month period. Only 2 freeze 'On Hold' periods will be honoured within a 12 month period. All-time owing will be added on to the end of your membership period.

You need to inform reception IN ADVANCE that you wish to ‘freeze’ your membership.

• If you pay Direct Debit for your membership you can freeze your membership by giving 10 days written notice. Your membership must be on hold for a minimum of 2 months and there will be a £5 monthly charge payable by direct debit. A freeze period can be requested by emailing us at info@victorialeisure.com 
• All membership cancellations need to be put in writing by emailing us at info@victorialeisure.com – if you pay monthly by direct debit then 30 days written notice is required as per the signed agreement, completed on joining.

A freeze or cancellation request by email will be replied to & confirmed by us within two working days of receipt.

Refunds on membership will not be given due to non-use. If you find you can no longer use a membership you have paid for you may transfer the time to another person by putting the new members' details in writing and forwarding them to us to update our system & allow them access.

Most members use 2 hour Free Parking at Ocean Plaza by Matalan. Just a 2-3 minute walk over the bridge.

Also, we have some allocated spaces at the Watersports centre just by the The Lakeside 'Smallest Pub in Engaland'. (1 minute walk beyond the Southport Thetare complex)

In Summer 24' we've incurred increased rental fees, therefore the following applies from September 1st 2024

A members contribution of £10 for each 3 months e.g. £40 per year.

Only with an issued numbered pass inc' vehicle registration.

Please note that the car park is first come, first served, as it always has been.

Holding a permit does not guarantee a parking space

If all spaces are occupied, we suggest parking at Ocean plaza (near Matalan) for the 3 free hours currently allowed to everyone.

Staff 5 space parking at the front of the club, cannot be used.