We've made it easy to freeze your membership if you're a monthly payer.
I PAY BY DIRECT DEBIT
1. Keep your membership running. If you can manage to do this, you don't need to do a thing and we deeply appreciate it. We will re-issue you with any time lost providing the closure exceeds four full weeks. When the club reopens and you return, this will involve one of the following two options depending on your preference.
Reducing your monthly direct debit payments by 50% to reflect the monetary value of the time lost.
A direct debit holiday to reflect the time lost.
2.FREEZE your membership. This costs just £5 per month. By doing this, you will secure your current monthly rate during lockdown from future price changes for 12 months! To do this, simply complete the membership protection form at the bottom of this page including the name(s) of those on your membership followed by your Member ID number and the word FREEZE.
Please kindly note* Victoria Leisure Club does not operate a cash refund policy. We are also not permitted to discuss personal membership enquiries via social media or over the phone due to data protection and furlough constraints. Therefore if the membership protection form at the bottom of this page does not solve your query, please email email@example.com and we'll endeavour to respond as soon as possible.
I HAVE PAID VIA SINGLE PAYMENT
You will not lose out!You also don't have to do a thing so that means no forms to fill in! We will automatically pause your membership from the start of the closure on Tuesday 5th January 2021.
When the club reopens, we will add the exact number of calendar days lost during the local lockdown to the end date of your existing single payment membership.
JANUARY/FEBRUARY RENEWAL OFFER
If you have received your renewal notice with a special offer option, you can pay direct via BACS. As with hundreds of people during the first Lockdown, these payments are extremely helpful to Victoria Leisure - your staff team thank you again. Any questions please email firstname.lastname@example.org