IMPORTANT REMINDERS
We've been preparing for a second national lockdown to ensure your membership is protected for significant time lost. Here's everything you need to know about our new membership guarantee.
You won't lose out
Monthly & single payment members will have the value of lost calendar months re-issued to their membership.
We appreciate your support
But we understand your possible need to FREEZE the full value of your monthly direct debit. This can be done via the Membership Protection form at the bottom of this page.
We've made it easy
We've written two mini-guides for both monthly and single payment members to read before choosing what to do.
Victoria Leisure Club Terms & Conditions 1. Membership 1.1. Your membership will begin on the day you join. 1.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment. 1.3. Your membership is personal to you. You cannot transfer it to another person. 1.4. If Victoria Leisure Club or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society. 2. Fees 2.1. You must pay a monthly membership which will be determined by your chosen membership package. 2.2. Monthly instalments will be due on either the 1st, 8th, 15th or 25th of each calendar month or the next available working day by Direct Debit. 2.3. We may change the amount of your monthly payments. If we do we will write to you at the address you have given us 14 days before the changes take place. 2.4. Monthly fees are payable even if you do not use the centre. 2.5. Any specified Joining or Admin' fees are separate e.g. A single payment 12 months membership is 'the membership only' upfront. Monthly payment deals are also 'the membership only'. 2.6 We do not offer refunds on membership fees paid either by direct debit or upfront. 2.7 'Non-usage of membership does not constitute reason for any fees paid, either by single payment upfront or by direct debit being refunded' 3. Cancelling Your Membership 3.1. Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days’ notice in writing to Victoria Leisure, Monthly direct debit payments will continue after the initial contract period until cancelled by giving 30 days’ notice 4. Centre Rules. 4.1. You must comply with the centre rules/etiquette which forms part of this agreement. 4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the centre. 5. Changing the Agreement. 5.1. We can change the agreement at any time. We will give you 14 days’ notice of this change in writing at the address you have given us. 6. Facilities 6.1. You are entitled to use the facilities available for your category of membership package. 6.2. You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time. 6.3. Before using any exercise equipment you must read and sign the Health Commitment Statement/Pre Activity Questionnaire and have a supervised induction session. We can refuse access to the centres facilities if we consider your health maybe adversely affected by the use of such facilities. 6.4. Centre’s may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods. 6.5. We may change the centres opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities. 6.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances we will use our best endeavours to: 6.6.1. Give as much notice as is reasonably practicable by displaying notices in the centre. 6.6.2. Arrange for alternative facilities during a period of closure. 6.7. Your membership does not give you priority over other users or guarantee the availability of facilities. 6.8. Victoria Leisure Club management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions. 6.9. Promotions do not apply to existing members. 7. Membership Cards. 7.1. You must submit your membership card at respective reception points when accessing facilities; otherwise we will charge you the standard casual rate. 7.2. All members must have their photograph taken for identification purposes; this will be stored on Victoria Leisure Club database. This information will solely be used by Victoria Leisure Club and will not be released to any third parties. 7.3. If you lose your membership card/wellness key we will charge a fee to replace it. 8. Students. 8.1. If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian agrees to be responsible for your behaviour and actions at all times and to pay us any amounts that are due on your behalf. 8.2. When you reach 18 your junior membership will end and you will automatically and immediately become a full adult member and sign a copy of this agreement.
GDPR Why we're fit to look after your data at Victoria Leisure Victoria Leisure is committed to protecting the privacy of data we maintain internally and solely for the purpose of identifying and improving our offering for valued members by logging all pre-requisite personal information for running a health and fitness facility. In preparation for 25 May 2018, when the EU's General Data Protection Regulation (GDPR) will be enforced, we would like to verify that you're happy to continue receiving contact from us, whether this be via telephone, letters, emails and even SMS text messages. By giving your consent and providing your email address at the point of registration, you will continue to receive helpful club updates, membership promotions and event information. If you decide that you don't want to receive any marketing content from Victoria any longer, please note that we may still be required to send you important emails in connection with your membership account and billing. Your right to be left in peace... We firmly respect your right to opt out of future communications from as Victoria Leisure. So, if even as an existing member you would like your personal contact removed and would like to opt out from hearing from us, simply go to our contact form and leave us a quick message stating "No thanks" and we will deprecate any contact details you request from any outbound marketing and club updates.